Purchases, Shipping and Returns
When will my order arrive?
We make every effort to ship in-stock items approximately 2 business days after receiving your order.
How long will it take to receive a back-ordered item?
We do our best to process items as soon as they become available. It may take a matter of days or several weeks.
How is the shipping cost calculated?
Shipping costs are calculated as shown in the tables below:
STANDARD SHIPPING CHARGES
(United States & Territories)
Merchandise Value Surcharge
Up to $25.00 . . . . . . . .$ 3.00 25.01 to 50.00. . . . . . . $ 5.00 50.01 to 75.00. . . . . . . $ 8.00 75.01 to 100.00. . . . . . $10.00 100.01 to 150.00. . . . . $11.00 150.01 to 200.00. . . . . $12.00 200.01 to 250.00. . . . . $15.00 250.01 to 400.00. . . . $20.00 Over 400.01 . . . . . . . $30.00
Do I have to pay additional shipping costs for a back-ordered item?
We process and ship back-ordered items as soon as they return to stock. You'll be charged for shipping one time, upfront for the entire order.
What Shipping Carrier do we Use?
The carrier that is to be used is: U.S. Postal Service (USPS)
How Can I Check the Status of My Order?
If you have any questions or changes to your order, call us at (800) 785-2090 or e-mail us at www.girlscoutsjs.org.
Return and exchange policy
Orders for merchandise viewed through our E-commerce site
can be made on-line and payment made in the form of credit cards or debit cards.
Merchandise can be exchanged in person or by mail within thirty days and must be accompanied by receipt.
(We are not able to exchange or return sale or discounted merchandise.)